Booking policies and experience conditions

How far in advance should I book?
The Full Farm Experience must be booked at least 24 hours in advance. The Express Experience can be booked on the same day, subject to availability.

How is my reservation confirmed?
Reservations are considered confirmed only once payment has been completed through our official gateway.

Do I need to pay in advance?
Yes. All experiences require 100% upfront payment to guarantee space availability, logistics, and team allocation.

Can I cancel my reservation?
Cancellations made 24 hours or more in advance will be entitled to a full refund. Cancellations made less than 24 hours in advance may be evaluated on an individual basis, depending on the situation presented.

Can I reschedule my experience?
Yes. Rescheduling requests must be made at least 12 hours in advance, subject to availability.

What happens if I arrive late?
Our experiences are private and operate on pre-assigned schedules. In case of delay, the experience may be carried out within the remaining time of the reservation, without additional extension.

What happens if I don't show up?
No-show reservations are considered executed and are non-refundable, as they involve the exclusive allocation of specialized personnel and operational resources.

What happens if there is rain or bad weather?
The experience can proceed normally under varying weather conditions, as it is part of a real working farm.

In case of adverse conditions, or if you prefer to reschedule due to the weather, we can arrange a new date.

Is transportation included?
No. Transportation is not included in the rate.

For the Full Farm Experience, you will need your own or a rented vehicle, as the experience takes place at two different stations within the farm.

Where does the experience start and end?
Express Experience: starts and ends at our lower station (Laboratory).
Full Farm Experience: starts at the upper station (Red House) and ends at the lower station (Laboratory).

Can I arrive by Uber or public transport?
Yes, but only for the Express Experience. The Full Farm Experience requires internal mobility between stations.

Is parking available?
Yes, we have visitor parking available.

Are the experiences shared?
No. All our experiences are private, designed exclusively for each reservation.

What is the minimum and maximum capacity?
We accept reservations from 1 person up to groups of 100 participants.

Can children attend?
Yes. Children under 12 participate free of charge, provided they are accompanied by a minimum of two responsible adults.

Is the experience suitable for people with reduced mobility?
As part of the tour includes walking through coffee plantations and uneven terrain, there may be limitations. We recommend consulting us in advance to evaluate options.

Are pets allowed?
Only service or assistance animals are permitted.

What should I bring?
We recommend bringing:

• Comfortable, closed-toe shoes
• Sun protection
• Cap or hat
• Cool clothing suitable for walking

Capilla del Rosario is an active coffee farm, so we suggest coming prepared for an authentic experience at the source.

What does the experience include?
Each experience includes:

• Tasting of two specialty coffees
• Water
• Fruit
• Cookies

Additional food services can be arranged in advance at an extra cost.

Can I buy products at the farm?
Yes. We have a selection of products made at the source, including roasted coffee, honey, coffee flower, and other farm productions.

Do you offer bilingual service?
Yes. Our team has coffee experts who can assist you in Spanish and English.

Can I take photos or videos?
Yes. We love for you to document your experience and share your visit.