Help
Questions frequent
We answer the most common questions about our coffee, shipping, experiences, and courses.
General
About coffee
What is specialty coffee?
It's coffee that scores more than 80 points on a 100-point scale, grown in ideal conditions and carefully processed at each stage.
How do I store my coffee?
Store in a cool, dry place, away from direct light, in an airtight container. Avoid refrigeration.
How long does fresh coffee last?
We recommend consuming it within 4 weeks of roasting to enjoy its best profile.
Shipping
Shipping and deliveries
Do you ship nationwide?
Yes, we ship throughout Colombia. Costs are calculated at checkout.
How long does shipping take?
Between 2 and 5 business days depending on your location.
Can I track my order?
Yes, you will receive a tracking link via email when your order has been dispatched.